Frequently Asked Questions
General Questions
ARTFULANE is a premium online store offering custom-made and personalized products designed to enrich your life with exceptional quality and style. Each product is crafted with care to meet your expectations.
No, ARTFULANE operates exclusively online, allowing us to offer unique, custom-made products directly to our customers.
Orders and Customization
Yes, all of our products are custom-made to order. This allows us to offer a wide variety of personalized designs tailored to your preferences.
Yes, we offer a live preview for most custom designs during the personalization process. If you have specific concerns, feel free to contact us at hello@artfulane.com.
You will receive a confirmation email once your order is placed, followed by a tracking number once it ships. You can use the tracking link provided to monitor your order.
Changes may be possible if your order has not yet entered production. Please contact us immediately at hello@artfulane.com with your order details.
Shipping
We currently ship to addresses within the United States.
Processing Time: 1-7 business days.
Standard Shipping: 5-10 business days.
For more details, please refer to our Shipping Policies.
At this time, we do not offer expedited shipping.
Once your order ships, you will receive an email with a tracking number and instructions to monitor its progress.
Returns and Exchanges
Due to the custom-made nature of our products, we do not accept returns or exchanges unless the item is defective or incorrect. If you experience an issue, please contact us at hello@artfulane.com within 30 days of delivery, and we’ll make it right. For more details, please refer to our Refund Policy or Satisfaction Guarantee.
Satisfaction Guarantee
At ARTFULANE, your satisfaction is our top priority. If you’re not entirely delighted with your purchase, please contact us within 30 days of receiving your order, and our team will work with you to make it right. Learn more about our Satisfaction Guarantee.
Product Questions
We use high-quality materials tailored to each product type. For specific details, check the product description on the listing page.
At ARTFULANE, we are committed to quality and sustainability. Many of our products are crafted with eco-friendly materials, and we strive to choose environmentally conscious options whenever possible. Additionally, by producing items on demand, we help minimize waste and reduce our environmental footprint.
For more details about the eco-friendly and sustainability features of a specific product, please check the product page. If you have further questions, feel free to reach out to us at hello@artfulane.com.
Absolutely! Our custom and personalized designs make thoughtful, one-of-a-kind gifts for any occasion.
Billing and Payments
We accept all major credit cards, PayPal, and other secure payment methods listed at checkout.
Yes, we use industry-standard encryption to protect your payment details. Your security is our priority.
Only one discount code can be applied per order unless otherwise specified.
Support and Contact
You can reach us at hello@artfulane.com for any inquiries or concerns. Our customer care team is here to assist you.
We respond to inquiries Monday through Friday, 9 AM to 5 PM (Eastern Time). We aim to reply to all messages within 1-2 business days.
If you experience any issues, such as a defective or incorrect item, please contact us within 30 days of delivery. We are committed to resolving any problems promptly. Learn more about our Satisfaction Guarantee.